Direct*Plus program conducts a series of contact record of clients, customer quality service control and real time analysis of calls in order to make it even more efficient included how much cost effectively is running the whole process. It also shows the optimized insurance sales business process as a direct marketing model which changes the way to compensate and evaluate staff’s work and suggest the new goal.
The system for managers
This system makes to handle the manager work which it needs to supervise about the staff’s work.
Support call management, registering employeenameintheattendance book, training and education, quality service, VOC management, actual result, attendance record, issuing papers and so on.
Consultant System
Able to see the information easily about how consultant works out their job and other work.
Support the administrative work which is consists of call and customer service, management approval, VOC control, system maintenance and reports.
