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Direct*Plus is an optimum insurance business processing system for direct marketing models through customer oriented services, consolidated contact and status management, integration of term, system, calling center and web-sales processes with quality management system for customers, real-time analysis on data status, management of integrated calling tasks, operating management centers from expanse efficiency analysis by including objective management and compensation trough evaluation system from new ideas.
Distinctive feature: Unified CTI Customer Contact Center System based on Direct Marketing Model - calling management/ survey/ QA/ accomplishments/ evaluation/ wages/ record of contact
Standardized Work Flow system based on customer contact structure and procedure
Customer support and record of contact system focused on customers through various unified channels
Standard unification of process between business and channels through coordinated framework on task basis
Control of Inbound/Outbound calls not by consultation, but by system
Presentation of models of renovating center management through the analysis of call statistics in view of business task
Standardized customer response service and quality enhancement through management system of quality of telephone conversation and script
Management of objectives on new concepts and system of evaluation requital based on center's efficiency and quality of service
Control of the center by analyzing cost-effect on business task unit
Presentation of marketing efficiency by analyzing the comparison of campaign cost and its efficiency
Making the center management most efficient through the interface of unified task control
Easily linked works with the functions of Web sales such as individual adjustment service, online estimated cost/contract, service of contract inquiry and compensation and etc.
Service of various cooperation business models based on pliable system structure of the XML/Web service
Possible materialization of Web sales system through e-CRM, which is combined with the process of the calling center
 
 
 
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